Refund policy

We want you to feel confident ordering from Mando Brand Co. If something is not right, contact us and we will help.

RETURN WINDOW

You may request a return within 30 days after your order is delivered.

RETURN ELIGIBILITY

Returned items must be unworn, unwashed, unused, and in their original condition. Proof of purchase is required. Items marked final sale, gift cards, and personalized or customized products are not eligible for return.

HOW TO START A RETURN

Contact us at david@mandobrand.com before sending anything back. Include your order number and the reason for your return. If your request is approved, we will provide return instructions and the correct return address. Items sent without prior approval, to the fulfillment partner, or to the address printed on the original package may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. We recommend using a trackable shipping service.

EXCHANGES

For a different size or color, contact us within the 30-day return window. Exchanges are subject to availability. Because each item is made to order, replacement production time may apply.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 30 days of delivery at david@mandobrand.com with your order number and clear photos of the issue. If approved, Mando Brand Co. will arrange a replacement or refund at no additional cost.

CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to cancel or change an order. Because production begins shortly after purchase, cancellations and changes are not guaranteed once an order has entered production.

REFUNDS

We will notify you after your return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

CONTACT

Questions about returns can be sent to david@mandobrand.com. We aim to respond within 2 business days.

This policy does not limit any rights that cannot be excluded under applicable law.